Groovie Privacy Policy

Privacy practices for listeners, followers, and business users

This Privacy Policy explains how Gooverio Labs LLC (“Gooverio,” “we,” “us”) handles personal information in connection with Groovie websites, listening experiences, business dashboards, station follows, support, and related services (“Groovie”).

1. Information we collect

2. How we use information

• provide, configure, personalize, secure, and support Groovie;
• create and deliver business announcements, synthetic-host speech, jingles, and other requested audio;
• manage accounts, subscriptions, billing, cancellations, and service notices;
• maintain station follows and, where separately authorized, deliver business or Groovie marketing communications;
• detect abuse, troubleshoot errors, protect users and the Service, and maintain audit records;
• improve features, measure performance, conduct internal analytics, and develop new functionality using data consistent with this Policy and applicable law;
• comply with law, enforce agreements, establish or defend legal rights, and respond to lawful process.

3. Voice and audio data

If you submit audio or a voice recording for an announcement, jingle, voice feature, support request, or other enabled feature, we process that material to provide the requested functionality. We may send it to a voice-synthesis or audio-processing service provider, which may include ElevenLabs, under the applicable service-provider arrangement.

Groovie does not use a submitted voice recording to identify or authenticate a person by biometric matching unless a specific feature expressly tells you that biometric identification is being used and provides any notice and consent required by law. Do not submit another person’s voice unless you have authority to do so.

4. AI and generated content

Groovie may process text, station settings, and approved content through generative or synthetic-audio providers. Generated outputs and related provenance, moderation, and audit records may be retained as needed to operate the station, document rights and approvals, resolve disputes, or satisfy legal and business-record requirements.

5. Station follows and marketing consent

When you follow a station, we record the follow relationship so Groovie can provide station-related functionality. A follow alone does not constitute consent to receive promotional email or SMS messages. If you separately choose email or text promotions, we record the consent and preference data needed to deliver those messages and honor opt-outs. You may unfollow a station or withdraw marketing consent using the available controls or the opt-out mechanism in the message.

6. How we disclose information

We may disclose personal information to service providers that help us operate Groovie, such as cloud hosting and content-delivery providers, payment processors, analytics and security providers, communications vendors, and voice/audio synthesis providers. We may also disclose information to professional advisers, transaction counterparties in a merger/financing/sale process subject to appropriate protections, and government or legal authorities where required or permitted by law.

We do not sell personal information for money. We do not use follower contact data for third-party cross-context behavioral advertising. If our practices change in a way that creates a legal “sale,” “share,” targeted-advertising use, or similar opt-out right, we will provide the notice and choice required by applicable law before relying on that changed practice.

7. Children and family programming

Groovie may offer family-oriented or children’s audio programming. Groovie accounts, follow features, direct-marketing features, and business tools are not intended for children under 13. Children under 13 should listen only through experiences that do not ask them to create an account or provide contact information.

We do not knowingly solicit personal information from children under 13 through those interactive features. Technical identifiers that are necessary to deliver, secure, or measure a listen-only experience should be limited to purposes permitted for internal operations and retained only as reasonably necessary. If we learn that we collected personal information from a child under 13 outside an applicable legal exception or parental-consent process, we will take appropriate steps to delete or otherwise address it.

8. Data retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including to provide the Service, maintain required business and rights records, honor choices, resolve disputes, prevent fraud, and comply with law. Retention periods vary by data type and relationship.

Where Groovie deactivates an evaluated business station without a paid subscription, station configuration may be retained for up to twelve (12) months to facilitate reactivation, unless a shorter period is required by law or the business requests deletion and no legal or operational exception applies. Marketing-consent and opt-out records may be retained as needed to demonstrate and honor those choices. We do not intentionally retain children’s personal information indefinitely.

9. Security

We use administrative, technical, and physical safeguards designed for the nature of the information and our business, including access controls, authentication measures, security logging, vendor management, and other reasonable protections. No system can guarantee absolute security.

10. U.S. state privacy rights

Depending on where you live and whether an applicable state privacy law applies to our processing, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information; to opt out of certain sale, sharing, targeted advertising, or profiling activities; and to appeal a denied privacy request. We will not discriminate against you for exercising an applicable privacy right.

To submit a privacy request, email hello@groovie.live with “Privacy Request” in the subject line and describe the request and the state in which you reside. We may need to verify your identity and authority before completing the request. Authorized agents may submit requests where applicable law permits, subject to verification requirements.

11. Cookies and similar technologies

Groovie may use cookies, local storage, SDKs, and similar technologies for sign-in, preferences, playback continuity, security, diagnostics, and analytics. Where required, we provide consent or preference controls for non-essential technologies. Browser settings may also allow you to block or remove certain cookies, though doing so can affect functionality.

12. International users and transfers

Groovie is operated from the United States and may use service providers in other countries. If personal information is transferred across borders, we will use measures required by applicable law for the relevant transfer and processing relationship. Local privacy rights may differ by jurisdiction.

13. Business customer responsibilities

A business customer determines the content it submits and certain communications it requests. Businesses must have a lawful basis and any required permission for names, voices, contact information, offers, or other personal information they submit to Groovie. Businesses must use Groovie’s approved follower-consent and opt-out mechanisms rather than importing or messaging contacts in an unauthorized manner.

14. Changes to this Policy

We may update this Policy as Groovie evolves or legal requirements change. We will update the date above and provide additional notice where a change is material or applicable law requires it.

15. Contact

Privacy questions and requests: hello@groovie.live. Gooverio Labs LLC operates Groovie.